FAQ

Please read this section carefully. If you have unique questions, please contact us directly.

In-Stock Item

4-7 business days

(for orders in US)

1. Order created

2. Processing 1-3 days

3. Order sent (3-5 business days to ship if free shipping option is chosen)

4. You will receive tracking number via email

Made-to-order / Pre-order Item

5-6 weeks

(for orders in US)

1. Order created 

2. Processing 1-3 days 

3. Production begins 

4. You receive email verifying that production began 

5. Production of your jewelry takes 5-6 weeks total to complete and will ship thereafter

6. Once the order has been inspected and specially packaged it will ship to you 

7. You will receive tracking number via email 

How much is shipping

We offer standard free shipping for orders +$400 through USPS. All other shipping rates are calculated through USPS, UPS, or DHL for international orders. All packages are insured at their full value to protect your merchandise.


We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

Returning Policy

1. We strive for order satisfaction. We deliver our items as photographed. There may be minor changes due to the nature of using natural gemstones (where applicable) and due to the handmade process of our jewelry.


If for some reason you are not satisfied, you have 7 days from the date you received your order to exchange or return. Please make sure your items are returned new, unused, and with all Adore Adorn packaging. You can email us for a return label: help@adore-adorn.com


2. If an item is made-to-order specifically for you, which means we have accommodated your special requests of any kind, we do not offer returns.


3. We do not process any refunds if the item has been broken, or if it’s been worn. We will return the item to you if this is the case. During our fulfillment process, your jewelry is inspected and packed with care to maintain that it does not arrive to you with any defects.


Please remember, in most cases, your order is made just for you! So, we can accommodate resizing unless of course, the error is our own. If we carry the item in stock, we are happy to switch out the sizing — no problem. If not, we now offer re-plating and re-sizing of your jewelry for a small fee. Just email us! We want you to have long-term happiness with your new investment.

Please send us the description of the problem to help@adore-adorn.com


4. We typically respond within 24-48 hours. You can also chat with us from 10a-6p Est M-F. Just click our chat button in the lower right corner of our website.


Note: Pre-orders cannot be canceled after they are placed.

Shipping: IN-STOCK ITEM

4-7 business days

(for orders in US)

  1. Order created
  2. Processing 1-3 business days
  3. Order sent (3-5 business days to ship if free shipping option is chosen)
  4. You will receive tracking number via email

SHIPPING: MADE-TO-ORDER / PRE-ORDER ITEM

3-5 weeks

(for orders in US)

  1. Order created 
  2. Processing 1-3 days 
  3. Production begins 
  4. You receive email verifying that production began 
  5. Production of your jewelry takes 3-5 weeks total to complete and will ship thereafter
  6. Once the order has been inspected and specially packaged it will ship to you 
  7. You will receive tracking number via email 

Adore Adorn is handmade to order unless otherwise stated that it is currently in-stock. We are making your jewelry especially for you.

If you’re in a rush, we may be able to help. Email us at help@adore-adorn.com and we will see what we can do. Note: Pre-orders cannot be canceled after they are placed.

Jewelry Options & Production Models

On-Demand Made To Order Jewelry (Pre-Order):

  • Customers can specifiy sizes from 5-13 at no added cost
  • We sometimes offer half sizes, just ask!
  • We are making this design to order, so in some cases, small design changes are ok! Have a specific metal or gem color you want to change, just ask!
  • If you would like to make your item different from what you see photographed, please see our customs designs page
  • On-Demand takes 3-5 weeks currently. This is dependenig on the complexity of your deisgn

In-stock Jewelry (Available Now):

  • This item is in our inventory and ready to be quickly fulfilled
  • There are no modifications on these orders
  • We only offer returns for 7 days, due to natural of our small batch designs
  • If you are looking to specify this to your liking, see our "on-demand" designs

Archived Designs:

  • We do bring back previously designs pieces from time to time. Please stay on our list for these short-run releases.
  • If you see something you love that's archived or sold-out, remember, we are here to help, maybe we can customize something just for you

One-Of-A-Kind:

  • Just like it sounds, we only have one of these. Why? Because we often work with small gem miners that capture the most beautiful stone that we can only find once in nature. This is the place for you if you are looking for unique, never-seen-before deisgns

Custom Designs:

  • 8-14 Week process
  • You work directly with our design team, Sasha + Jewels
  • We turn your bright idea into a sketch to final design
  • We offer special gemstone shopping to get you your dream design
  • Custom work starts at $2,500
  • If this is more than your current budget, please check out or made to order designs where you can modify gemstone and metal colors to existing designs

Please find more information on the dedicated page Custom Designs.

JEWELRY WARRANTY

We offer a 30-days warranty against manufacturing defects for items bought through authorized channels, providing repair or replacement during this time. After the warranty expires, repairs are available for a small fee.


Jewelry crafted from natural materials may have variations due to their inherent nature, but these variations are not considered defects. Our warranty doesn’t cover defects from customer misuse, neglect, or damage.

RETURN / REFUND POLICY

1.  We strive for order satisfaction. We deliver our items as photographed. There may be minor changes due to the nature of using natural gemstones (where applicable) and due to the handmade process of our jewelry.
If for some reason you are not satisfied, you have 7 days from the date you received your order to exchange or return.
Please make sure your items are returned new, unused, and with all Adore Adorn packaging. You can email us for a return label: help@adore-adorn.com

2. If an item is made-to-order specifically for you, which means we have accommodated your special requests of any kind, we do not offer returns.

3. Please note that for KOKIYAJ and limited edition fine designs, we operate a strict policy of no returns or exchanges. This is due to the limited availability of these exclusive pieces, which are crafted in small batch quantities to ensure their uniqueness and quality. We appreciate your understanding in this matter.

5. We do not accept partial returns for single products i.e. only returning a chain or a pendant from a necklace purchase.

6. We do not process any refunds if the item has been broken, or if it’s been worn. We will return the item to you if this is the case. During our fulfillment process, your jewelry is inspected and packed with care to maintain that it does not arrive to you with any defects.
Please remember, in most cases, your order is made just for you! So, we can accommodate resizing unless of course, the error is our own. If we carry the item in stock, we are happy to switch out the sizing — no problem. If not, we now offer re-plating and re-sizing of your jewelry for a small fee. Just email us! We want you to have long-term happiness with your new investment.
Please send us the description of the problem to help@adore-adorn.com

7. Please be advised that once the product has been shipped, we do not refund shipping costs.

8. We do not accept returns, exchanges, or resizing requests for international orders.

For domestic orders between November 24 and December 31: Items can be returned within 20 business days from the delivery date if they are unworn or unused. We will assess eligibility for a full refund upon receiving the item. Please note that a 20% restocking fee may apply based on the condition of the returned item, such as damage or clear signs of wear.


We typically respond within 24-48 hours. You can also chat with us from 10a-6p Est M-F. Just click our chat button in the lower right corner of our website.
   

other FREquently asked questions

How much is shipping

We offer standard free shipping for orders +$400 through USPS. All other shipping rates are calculated through USPS, UPS, or DHL for international orders. All packages are insured at their full value to protect your merchandise.


We are not responsible for international (including Canada) taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

By when should I finalise my order to ensure it arrives in time for the holidays? (for orders in US)

ready to ship JEWELRY:

12/19 — Free Standard US Shipping (for orders to arrive before Christmas)

12/21 — Priority US Shipping (for orders to arrive before Christmas)

made-to-order JEWELRY:

11/27 — For orders to arrive before Christmas

12/01 — For orders to arrive before New Year's Eve

01/10 — For orders to arrive before Valentine's Day

LIMITED EDITION JEWELRY:

11/20— For orders to arrive before Christmas

11/22 — For orders to arrive before New Year's Eve

01/08 — For orders to arrive before Valentine's Day

5 weeks before the holiday (e.g.: Opulent Treasures Collection)

Is it possible to cancel or modify my order once it has been placed?

Kindly reach out to us at help@adore-adorn.com with your order number within 24 hours, and we will make every effort to assist you with your request. Note: Pre-orders cannot be canceled after they are placed.

If I suspect that my package is missing, what steps should I take?

If you suspect that your package is lost, please promptly contact us at help@adore-adorn.com, providing your order number. We will make every effort to assist you in resolving the issue. It's important to note that Adore Adorn cannot be held responsible for lost or stolen orders once they have been marked as "Delivered" by the carrier. We recommend checking with your neighbors or building front desk to inquire if they may have received your package.

What is the biggest size you offer? Do you offer half sizes?

Sizes are 5-13. In some cases we offer half sizes as a pre-order item.

Do you have a physical store or a showroom?

Not at this time.

Is your jewelry made of Solid Gold?

Most of our jewelry hase 92.5% Silver as a base metal. On our fine collections, it starts at 10K solid gold and goes up from there. It's best to read each individual product description or ask us if you're still not sure.

Is your jewelry nickel-free?

100% yes!

How to clean and protect the gold plating and prevent the clouding of the stone?

Light polish from a soft cloth or soft toothbrush with soap and water. No jewelry cleaner as it may fade the plating. Clouding of the stones-- we suggest to not allow prolonged exposure to oils and in some cases water. Majority of our gemstones are natural and do require different types of care. Questions? Just ask us.

What modes of payment do you accept?

Major US credit cards, PayPal, Shop Pay, Klarna